Refund policy

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at nevinylcreations@gmail.com

We don't accept returns on custom or personalized made items. 

Return Policy

We’ll accept return requests for items that are unused. The product(s) must be in their original packaging and in the same condition it was received.

If you wish to return your item, we must receive your request within 10 days of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email nevinylcreations@gmail.com within 30 days of receiving your product to begin the process.

Return Shipping

Please ship returned items to: 4490 Deloy Drive, Idaho Falls ID 83401.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Insurance

If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.